Customer care is the most potent weapon of customer retention
Customer retention is the goal of many businesses around the world. There are meaning reasons that causes customers to leave a business. Studies conducted provided the following results:
Customer Care: The leading cause of customer churn is poor treatment, making up 68% of those who leave. This shows just how vital excellent customer service is.
Product and Service Issues: 14% of customers depart due to dissatisfaction with what they receive, highlighting the necessity for quality products and services.
Market Competition: 9% of customers opt for competitors, indicating the competitive environment in many sectors. Other Considerations: Less common reasons for leaving include searching for other options (5%), moving (3%), and death (1%).
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