Customer retention is the goal of many businesses around the world. There are meaning reasons that causes customers to leave a business. Studies conducted provided the following results: Customer Care: The leading cause of customer churn is poor treatment, making up 68% of those who leave. This...
Do you know your review matters. Have you ever hesitated to write a review after using a service or product? It’s a common feeling, but it’s essential to realize that your feedback can have a significant impact. Here’s why: Your review can be an invaluable tool for potential customers. By...
Listening to customer feedback can often feel like inviting trouble. In today's digital landscape, brands can quickly go viral for a single negative tweet or poorly managed complaint. Every business is likely to encounter some form of negative feedback, which may lead to the temptation to ignore...
